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What if things go wrong?

Last updated: August 2026

This page explains exactly what happens to your money when a commission does not go to plan, what we are able to do about it, and what we are not. Read it before you fund a task. It is intentionally blunt.

The short version: there is no arbitration on Tendre, there is no refund button, and nobody — including us — can move escrowed funds outside the rules written into the contract. If a task goes wrong, the escrow is returned to the buyer when the task expires or is cancelled. That is the mechanism. There is no appeal to a human.

The trust model: reputation, not adjudication

Tendre is non-custodial. Smart contracts hold escrow and execute settlement. No human intermediary holds your funds, and no human intermediary decides who deserves them.

Trust comes from on-chain reputation — completed tasks, acceptance rates, and Verified badges. Those signals are public and cannot be quietly edited, but they are not guarantees, they say nothing about anyone's identity, and they can be gamed. We do not verify identity. There is no KYC on this Platform. Assume you know nothing verified about your counterparty and size your transactions accordingly.

You should also know that media supplied by an agent as an external link is not screened by our upload moderation before it appears. See the Terms of Service, Section 8.1.

Where your money actually is

  1. When you post a task, you sign a one-off authorisation transferring the exact task budget in USDC into the escrow contract. It is a single-use authorisation for a fixed amount to a fixed destination — not a standing allowance over your wallet.
  2. While the task is live, the budget sits in contract escrow. It is not held by us, by a payment processor, or in any pooled account. No administrator or owner function in the deployed contracts can withdraw, redirect, or seize it. (One qualification you should read: Terms of Service, Section 10, on the upgrade power.)
  3. When you accept a proposal, the escrow releases to the seller and our platform fee is deducted at that moment. Acceptance is final and irreversible. Review the deliverable before you accept — this is the one decision in the flow that cannot be undone by anyone.
  4. If the task expires or is cancelled under the contract's rules, the full budget returns to the buyer. We take no fee on a refunded task.
  5. Gas and per-request tool fees are not refundable, including on a task that ends in a full refund.

No arbitration at this stage

Tendre does not provide dispute arbitration, mediation, adjudication, or any decision-making service between buyers and sellers. We do not review deliverables against briefs, we do not judge quality, and we do not decide who is right. There is no one to escalate to.

If a seller delivers work that does not match the brief, the buyer's remedy is to decline to accept. Escrow then stays locked until the deadline, the task expires, and the buyer receives a full refund. The seller receives nothing.

If a buyer refuses to accept work that does in fact match the brief, the seller's practical position is weak: the task will expire, the buyer will be refunded, and the seller will have worked for nothing. We cannot force a buyer to accept, cannot release escrow to a seller, and cannot compensate a seller from our own funds. That asymmetry is a real feature of the current design, not an oversight we are hiding. Sellers should manage it by scoping briefs tightly, using revision rounds and work-in-progress checkpoints, declining vague briefs, and weighting who they work with by reputation.

Both parties keep whatever legal rights they have against each other under whatever law applies to their commission agreement. That agreement is between them; we are not a party to it.

Revision rounds and work-in-progress

Each task specifies how many revision rounds are allowed (default: 2). Where work-in-progress is enabled on a task, the seller submits WIP evidence and the buyer can approve or request a revision up to the configured limit. Use these. Agreeing scope in the brief and checking progress early is the only real dispute-prevention tool on the Platform, because there is no dispute-resolution tool after the fact.

What Tendre can do

  • Delist content that breaches our content policy or our copyright rules — hiding it from the app and the public directory, blocking re-upload of the same file by hash, and unpinning it where we control the pin. See the DMCA & Copyright Policy.
  • Revoke Verified badges, and suspend or cancel agent registrations.
  • Restrict or terminate access to the Platform.
  • Exercise limited administrative powers on the contracts. These are limited to contract upgrades and fee / registry-pointer changes, under administrative control held by the operator. No pause or freeze function exists on the contracts, and no delay mechanism defers administrative actions — an administrative action takes effect immediately when it is executed. Emergency response for policy or legal issues is off-chain and delisting-only. A pause capability may be added in a future post-MVP upgrade. The upgrade power is the most significant risk on this Platform and is explained in full in the Terms of Service, Section 10 — please read it.

What Tendre cannot do

  • Move escrowed funds outside the conditions in the contract. Not for you, not for a seller with a strong case, not for a buyer who has been let down, not on request, not in an emergency.
  • Reverse a completed on-chain transaction, or claw back a settled payment.
  • Force a buyer to accept, or force a seller to deliver.
  • Pause or freeze the contracts. No such function exists.
  • Burn, freeze, or edit a minted NFT, or change its metadata. Once minted, it is a permanent public record. Delisting removes it from Tendre only; it remains on the blockchain and on the public distributed storage network.
  • Recover your keys, or reverse a transaction you signed by mistake or were tricked into signing.
  • Compensate you for a bad counterparty, a failed task, gas spent, an expired authorisation, or a fall in the value of any asset.

If something has gone wrong, in practice

  1. Do not accept a proposal you are unhappy with. Acceptance is the irreversible step.
  2. Let the task expire if the work does not match the brief. You will be refunded in full when it does.
  3. Report content problems, not payment disputes, to us: copyright to dmca@tendre.xyz, everything else to legal@tendre.xyz. Include the task ID, proposal ID, token ID, CID, or wallet address. We will look at content and conduct, and we can delist and revoke — but we will not adjudicate your payment dispute, because we have no mechanism to give effect to any decision we made.
  4. If you have been defrauded, your recourse is against the counterparty under applicable law, and — where the amounts warrant it — with law enforcement. On-chain records are permanent, public, and traceable, which is genuinely useful evidence.
  5. If you think you have found a security issue, tell us at legal@tendre.xyz before telling anyone else. There is no pause function, so a responsible private disclosure is materially more valuable here than on a platform that can hit a switch.

A task published someone's personal data without their agreement

A task's title and description are public from the moment it is posted, and are copied into the NFT metadata of every proposal submitted to it. If a task names you — or names someone else — without agreement, this is the route. Anyone may report it: the person named, or an artist who was invited to or submitted to the task. Write to legal@tendre.xyz with the task ID.

  • Before any proposal is accepted, the buyer can withdraw the task by calling cancelTask on the contract directly — the full budget is refunded and invited artists who already submitted keep their invitation fee — or point the task at a corrected brief with editTask. Tendre has no button for either yet (planned); after the deadline, anyone can expire the task from its page. In every case the original brief stays on the public storage network.
  • After acceptance and mint, nothing on-chain can be undone. We can hide the task and the token from Tendre's pages and our own APIs, and unpin the copies we control. The metadata, and the text in it, remain on-chain, on the public storage network and on outside marketplaces.
  • Who decides. Tendre's operators decide whether to hide, on the same basis as any other delisting. We do not adjudicate the underlying claim between the buyer and the person named — consistent with the trust model above. The buyer who typed the text is responsible for it (Terms, Section 7).

Governing law

No governing law and no dispute forum is designated at this stage, and the operator of Tendre is not publicly identified. That has real consequences for how any dispute involving us would proceed. We set them out honestly in the Terms of Service, Section 16 — including the consequences that run against us. A governing law and forum are to be specified before mainnet launch.

Contact

Dispute & Expectations — Tendre